I do a little tech support for an internet firm and I can tell you that we don't mind helping you if you are willing to listen, make an effort, pay attention and don't talk over us. We want to help. Truly. But you have to put in some effort and don't try to make everyone someone else's fault.
Most problems are not the fault of your internet provider. They are the fault of your computer, or your router or other such hardware. Or they are your fault. It's not a crime, it happens. But don't try to pretend that you didn't push the reset button when you did and don't try to make up some story about how it's never worked when log records clearly indicate only a recent problem. If you fib it makes it harder to help you.
We can't see everything you do, we don't monitor your every move and we're not out to get you. We don't sabotage your system. Generally we want you to have good service, learn as much as you can about the technology you're using and we want you to stay out of trouble. Viruses are no fun for us either. We hate dealing with them, we don't send them to you just so you need to pay someone to get it fixed.
Help yourself first. Try some basic troubleshooting. Most problems can be solved by restarting your computer. Next try unplugging your highspeed modem and your router. Plug them back in, restart your computer again. If that doesn't work, then call us. We appreciate it when you try things on your own.
Don't start messing with every setting you find. Unless you know what they mean, changing settings only makes it harder to solve the original problem. You've probably got multiple problems now.
Use a little common sense and the tech support person on the other end of the line will be a great help to you.
Source: http://goo.gl/pwPiM
Most problems are not the fault of your internet provider. They are the fault of your computer, or your router or other such hardware. Or they are your fault. It's not a crime, it happens. But don't try to pretend that you didn't push the reset button when you did and don't try to make up some story about how it's never worked when log records clearly indicate only a recent problem. If you fib it makes it harder to help you.
We can't see everything you do, we don't monitor your every move and we're not out to get you. We don't sabotage your system. Generally we want you to have good service, learn as much as you can about the technology you're using and we want you to stay out of trouble. Viruses are no fun for us either. We hate dealing with them, we don't send them to you just so you need to pay someone to get it fixed.
Help yourself first. Try some basic troubleshooting. Most problems can be solved by restarting your computer. Next try unplugging your highspeed modem and your router. Plug them back in, restart your computer again. If that doesn't work, then call us. We appreciate it when you try things on your own.
Don't start messing with every setting you find. Unless you know what they mean, changing settings only makes it harder to solve the original problem. You've probably got multiple problems now.
Use a little common sense and the tech support person on the other end of the line will be a great help to you.
Source: http://goo.gl/pwPiM
0 comments:
Post a Comment